Frequently Asked Questions (FAQ)

1. How can I place an order?

Browse our Cosvu comfort and recovery products, select the items you want, and click “Add to Cart”. Proceed to checkout, fill in your shipping and payment details, and confirm your order securely.

2. What payment methods do you accept?

Cosvu accepts major payment methods including PayPal and other secure payment options depending on your region. All payments are processed securely at checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

4. How long does shipping take?

Standard International Shipping: 7–15 business days

Express Shipping: 3–7 business days

Delivery times are estimates and may vary due to customs, local carriers, or unforeseen delays.

5. What if my order is lost or damaged?

If your order is lost or damaged, please contact us immediately:

Email: support@cosvu.com
WhatsApp: +852 9617 1542

Our team will assist you with a replacement or refund if applicable.

6. Can I return or exchange an item?

Yes, returns are accepted only for damaged, defective, or incorrect items. Items must be unused and in original packaging.

Return requests must be made within 7 days of receiving your order. Please refer to our Return & Refund Policy for full details.

7. Are there any import taxes or customs fees?

Good news — Cosvu covers all import duties and customs fees for most countries, so you won’t pay extra when your order arrives.

We aim to make your checkout experience simple, transparent, and worry-free.

8. How can I contact Cosvu for support?

Email: support@cosvu.com
WhatsApp: +852 9617 1542

Support hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)