Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Cosvu

1. How can I place an order?

Browse our products and select the items you want. Click “Add to Cart” and proceed to checkout. Fill in your shipping and payment information and confirm your order.

2. What payment methods do you accept?

Cosvu accepts major  PayPal. Payment is processed securely at checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.

4. How long does shipping take?

  • Standard International Shipping: 10–20 business days
  • Express Shipping (if selected): 5–10 business days
  • Delivery times may vary due to customs, local carriers, or unforeseen circumstances.

5. What if my order is lost or damaged?

Contact us immediately:

We will assist you in resolving the issue and provide a replacement or refund if applicable.

6. Can I return or exchange an item?

Yes, but returns are accepted only for damaged, defective, or incorrect items, and must be unused in their original packaging. Returns must be requested within 7 days of receiving your order. Please refer to our Return & Refund Policy for detailed instructions.

7. Are there any import taxes or customs fees?

Customers are responsible for any import duties, taxes, or customs fees in their country. These fees are not included in the product price or shipping cost.

8. How can I contact Cosvu for questions or support?

Email: official@cosvu.com
WhatsApp: +86 137 7204 4976
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

Your satisfaction is our priority—thank you for shopping with Cosvu.