Return & Refund Policy

Return & Refund Policy – Cosvu

At Cosvu, we strive to provide high-quality products and excellent customer service.
Your satisfaction matters to us. Please read our policy carefully.

1. Eligibility for Returns

• Only items that arrive damaged, defective, or incorrect are eligible for a return or refund.
• Items must be unused, in their original packaging, and in the condition you received them.
• Items damaged due to misuse, wear-and-tear, or improper handling are not eligible.
• Personalized items, perishable goods, or digital downloads cannot be returned.

2. How to Request a Return

You must contact us within 7 days of receiving your order.
Reach out via:
• Email: official@cosvu.com
• WhatsApp: +86 137 7204 4976

Our support team will review your request and provide clear instructions on how to return the item.

3. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3–5 business days, and the amount will be credited to your original payment method.
• Shipping costs are non-refundable, unless the return is due to our error (wrong item sent or damaged during shipping).

4. Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect. If you need a replacement of the same item, contact us immediately for instructions.

5. Return Shipping

• Customers are responsible for returning items unless the return is due to our error.
• Use a trackable shipping service; Cosvu is not responsible for lost return shipments.

Your satisfaction is our priority—thank you for shopping with Cosvu.