Return & Refund Policy

At Cosvu, we want you to feel confident with every purchase. If something isn’t right with your order, our team is here to help.

1. Return Eligibility

We accept return or refund requests within 30 days of delivery.

To be eligible for a return, items must:

Items that arrive damaged, defective, or incorrect are eligible for a full refund or replacement.

Items not eligible include: misuse damage, normal wear and tear, personalized items, perishable goods, or digital downloads.

To request a return, please contact our support team within 30 days of receiving your order:

Email: support@cosvu.com
WhatsApp: +852 9617 1542

Our team will review your request and provide step-by-step return instructions.

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds are processed within 3–5 business days to your original payment method.

Shipping fees are non-refundable unless the return is due to our error.

If you receive a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

Customers may be responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Cosvu is not responsible for lost return shipments.

If you have any questions regarding returns or refunds:

Email: support@cosvu.com
WhatsApp: +852 9617 1542

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