Shipping & Delivery Policy

Shipping & Delivery Policy – Cosvu

Effective Date: August 13, 2025

1. Order Processing

• Orders are typically processed within 2–5 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order is shipped.

2. Shipping Methods & Delivery Time

• Cosvu ships worldwide using trusted carriers. Delivery times depend on the shipping method and your location.
• Estimated delivery times:
  • Standard International Shipping: 10–20 business days
  • Express Shipping (if selected): 5–15 business days
• Delivery times are estimates and not guaranteed, as delays can occur due to customs, local carriers, or unforeseen events.

3. Shipping Costs

Shipping fees are calculated at checkout based on the destination, weight, and shipping method. Customers are responsible for any import duties, taxes, or customs fees applicable in their country.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use the tracking number to monitor your shipment on the carrier’s website.

5. Address Accuracy

Please ensure that your shipping address is correct and complete. Cosvu is not responsible for shipments lost or delayed due to incorrect or incomplete addresses.

6. Lost or Damaged Shipments

If your package is lost or damaged during shipping, please contact us immediately:

• Email: official@cosvu.com
• WhatsApp: +86 137 7204 4976

We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

We appreciate your patience and understanding as we work to deliver your orders safely and promptly. Thank you for shopping with Cosvu.