Shipping policy

Shipping & Delivery Policy – Cosvu

Effective Date: October 1, 2026

At Cosvu, we aim to keep shipping simple and transparent. This policy explains how we process, ship, and track your order.

  1. Order Processing • Orders are typically processed within 2–5 business days after payment confirmation. • Orders placed on weekends or public holidays will be processed on the next business day. • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  2. Shipping Methods & Estimated Delivery Times We currently offer the following shipping options for eligible destinations: • Standard Shipping: 7–10 business days — Free • Priority Shipping: 5–8 business days — $3.99

Estimated delivery times begin after your order has been processed and shipped. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, customs processing, weather, holidays, or other circumstances outside our control.

  1. Shipping Costs Standard Shipping is free. Priority Shipping is available for an additional $3.99 where offered at checkout. For international orders, customers may be responsible for applicable import duties, taxes, customs fees, or other charges imposed by the destination country.

  2. Order Tracking • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. • Tracking information may take some time to become active after the shipment has been handed to the carrier. Once active, you can use the tracking number to monitor your shipment through the carrier's tracking system.

  3. Shipping Address • Please make sure your shipping address is complete and accurate when placing your order. • If you need to correct your shipping address, please contact us as soon as possible. We will do our best to assist before your order is shipped. Once an order has been shipped, changes to the delivery address may no longer be possible.

  4. Delayed, Lost, or Damaged Shipments If your shipment appears to be significantly delayed, lost, or arrives damaged, please contact us at support@cosvu.com. We will work with the shipping carrier to help investigate the shipment and determine the appropriate next steps. Replacement or refund requests are handled in accordance with our Refund Policy.

  5. Contact Us For questions regarding shipping or delivery, please contact us: • Email: support@cosvu.com • WhatsApp: +852 9617 1542

Thank you for choosing Cosvu. We appreciate your patience and understanding.